Payment: all payments are collected and processed through PayPal. You do not need to have your own account to purchase any of my items, you can use your credit or debit card instead.
Currency: all amounts shown are in £ Sterling but you can purchase in any currency - the conversion is completed automatically at the checkout. Even when you use your credit or debit card, the amount deducted will be in your native currency. Please note that exchange rates are not static.
Delivery: all eBooks and ePatterns purchased through this website are automatically delivered as soon as payment has cleared, and a download link will be sent to the email address used to purchase the items. All items are sold in PDF format and an email containing details of how to download and access your purchase will be delivered within a few minutes of payment completing. If you purchase the item(s) with an eCheque then the download email will be sent as soon as the funds have cleared. I'm afraid that the email address to which the emails are sent cannot be changed; please ensure the email address used is valid and frequently checked.
Mail Order: I am unable to post patterns and/or books, nor am I able to accept payment over the telephone or through the post. All purchases are completed electronically from this website and download links are sent automatically for the PDFs of each eBook or ePattern. If you wish for a mail order hard copy service, a number of my books and patterns are available in print from my Magcloud store, and many yarn stores carry my patterns/books and may be able to help.
Automatic Rights: to comply with current EU legislation, I'm required to advise you that by downloading the eBook, ePattern or eTutorial you have selected, you are agreeing to these terms and conditions, and that automatic rights to cancellation and a refund will no longer apply for purchased items once downloading has started; this is due to the nature of digital goods. If you wish to retain your automatic rights you need to wait 14 days before starting the download. That said, I do have a refund policy in place.
Refund Policy: requests for refunds are accepted within 14 days of purchase should you have made the purchase in error. To help prevent unwanted purchases, please read through the information provided on the pattern pages. Please get in touch if you have any concerns about your purchase. I'm required by UK law to ask that you provide the following information when you get in touch to request a refund: Your name, Date of purchase, Date of refund request, Item purchased and The email address with which you made the purchase. Thanks for your understanding.
Guarantee: every pattern goes through thorough testing and editing to ensure you receive the best possible product. However, despite my Pledge I cannot guarantee that my work will be 100% error free, as we are only human. Should errors be found, purchasers of eBooks and ePatterns will receive an update with corrections, free of charge. The Errata page is updated as corrections occur. The compatibility of each PDF is tested, and errors downloading or opening files are usually related to local software - please read the FAQ page for further details.
Pattern support: individual help and support is only available via email for my premium (paid-for) patterns, and not for free ePatterns and eTutorials. The Ravelry forum Wormhead's Hats is recommended for ALL pattern support. A wealth of information is also provided on this website, for free, in the Tutorials and Information sections.
PDF Files: all eBooks, ePatterns and eTutorials are provided in PDF format, a file type which is compatible with all devices and all operating systems. You are advised to make a back-up copy of the eBook or ePattern file in case of loss or corruption - in these circumstances, proof of purchase (PayPal email receipt or PayPal email address with approximate date) is required before a replacement copy is sent. You are advised to check your spam folder before contacting me regarding undelivered patterns. Please read the FAQ page further help with PDF pattern files.
Legal: by downloading an eBook, ePattern or eTutorial, you are agreeing to these terms and conditions, and to the copyright and licensing terms attached to these works. Each work and it's contents are fully covered by UK copyright law, regardless of where you live or where the pattern was downloaded. In the UK, Copyright and Design Rights are automatic and do not require registration.
Copyright: unless otherwise stated the copyright to all works, including books, patterns, photography and layout (in all formats) belongs to Woolly Wormhead. This means that no part of the work, whether it be a free pattern PDF, photos or text, any part of the book or pattern content, may be distributed, shared or stored (with the exemption of a personal back-up) without the permission of the copyright holder.
Licensing: when you purchase an eBook or ePattern, you are purchasing a licence to use the instructions to recreate the design or parts of the design, not the rights to the instructions, photographs, layout or the design itself. Each purchase carries with it a licence that permits you to use the instructions for personal or charity use; to sell finished items made from the instructions; to use the finished item or photos commercially to promote further sales of the pattern and/or yarn; to teach from the pattern (provided one copy per student is purchased); but prevents you from converting for or entering into mass production. This licence also covers my free patterns and tutorials. Credit must be given to Woolly Wormhead in all circumstances, and a link provided back to this website where possible.
Seller Information: Woolly Wormhead is a sole trader, registered in the UK at The Meret, Monks Haven, Stanford-Le-Hope, Essex, SS17. This address is provided to meet UK, EU & Canadian regulations only; unsolicited mail will be returned to sender and private visits are prohibited. Contact is acceptable via email only and there is no business telephone number.