All payments are collected and processed through PayPal. You do not need to have your own account to purchase any of my items, you can use your credit or debit card as normal.
Delivery: all digital books and patterns purchased through this website are automatically delivered as soon as payment has cleared, and a download link will be sent to the email address used to purchase the items. All items are sold in PDF format and an email containing details of how to download and access your purchase will be delivered within a few minutes of completing your payment. If you purchase the item(s) with an e-cheque then the download email will be sent as soon as the funds have cleared. I'm afraid that the email address to which the emails are sent cannot be changed; please ensure the email address used is valid and frequently checked.
Payment & Currency: all amounts shown are in £ Sterling but you can purchase in any currency - the conversion is completed automatically at the checkout. Even when you use your credit or debit card, the amount deducted will be in your native currency. To have a clearer idea of how the amounts equate in your own currency try using this free calculator. Exchange rates are constantly changing, so the result shown may vary from the amount charged to your account.
Mail Order: I'm afraid I am unable to post patterns and/or books, nor am I able to accept payment over the telephone or from posted cheques. All purchases are completed electronically from this website and download links are sent automatically for the PDFs of each pattern or book. If you wish for a mail order service, many yarn stores carry my patterns and may be able to help. Please see individual book pages for information regarding purchasing them via mail order.
Refund Policy: Due to the digital nature of these files (and possible fraudulent copying) refunds are not given on pattern purchases - please check that you have added the correct pattern to your cart before completing the purchase.
PDF Files: You are advised to make a back-up copy of your pattern file incase of loss or corruption - in these circumstances, proof of purchase (PayPal email receipt or PayPal email address with approximate date) is required before a replacement copy is sent. You are advised to check your spam folder before contacting me regarding undelivered patterns. Please read the FAQ page further help with PDF pattern files.