privacy policy

From my mailing list to pattern sales, all services are provided by third-party services. As a rule, the third-party providers used on this website will only collect, use and disclose your information to the extent necessary to allow them to provide their relevant services. Each has their own privacy policy and you can find this information linked below:

 

Mailing List - The Woolly Hat Society

This is provided by MailChimp, and you can read their privacy policy here.
I do not receive any details from MailChimp when users subscribe or unsubscribe. However, as MailChimp stores the data that you provide when you subscribe (i.e your email address), I have access to it. An important part of the Woolly Hat Society is the single use coupon codes that are sent out to thank members for their loyalty - to enable this I have to download a spreadsheet of current members, apply the codes to this spreadsheet, then re-upload the details to MailChimp so that they can be sent out. These spreadsheets are deleted after codes are successfully sent. 

 

Pattern & eBook sales - the shopping cart

This is provided by Ravelry and you can read their privacy policy here.
As a seller on Ravelry, and as their external shopping cart is implemented on this website, I receive a copy of each download email that gets sent out after purchase - these emails are sent automatically by Ravelry and it is done so that sellers have proof of delivery. Ravelry stores your email address, which may be linked to your Ravelry account if you are a member, and I have access to this sales information. However I delete my copies of the download emails and prefer to use the records stored on Ravelry should an issue with download delivery occur.

 

Payments and transactions

All payments are processed through PayPal and you can read their privacy policy here.
Currently, with the new PayPal arrangement with Ravelry, I do not receive any notifications of payment emails. Previously I would receive an email with each purchase but they were also deleted. Should an issue occur, I consult my PayPal records. When I download my sales data from PayPal for accounting, I do not download or store lists with sensitive data - I simply store the sales figures.

 

Comments and blog posts

This website is built and hosted by SquareSpace and you can read their privacy policy here.
I do receive an email for each comment left on my blog. These are automatically deleted, except in the instance of a competition or giveaway - on these occasions I store the comment emails until the competition or giveaway is over, then delete the emails. They are however stored with SquareSpace. SquareSpace also provide me with basic website analytics, such as popular content and traffic referrers. Besides URLs of referrers, I receive no personal details. All of this data is stored within SquareSpace to provide website owners with useful insight to help them provide more successful content.

 

Contact form and direct email

When you get in touch with me you are required to provide your name and email address so that I can reply to you. Generally I do store these emails within my own email provider so that I have a record of our discussion should you get in touch again about an issue, or should there be a need for me to act or make amendments to any information within a pattern, book, or on this website. These emails are never shared and your details remain private.

 

Cookies

Ravelry (the shopping cart), MailChimp (the mailing list provider), PayPal (the payment processor) and SquareSpace (website host) all use cookies for their needs - they remember whether you've left a comment before or or have an item in your shopping cart. These can be deleted as per your request via your browser.

 

Other Outlets

My patterns are also available from Etsy, Loveknitting, Craftsy, Magcloud, KitterlyPatternfish and The Makerist. Click each link to view their privacy policies. I receive no payment or order details at all from any of these companies, only monthly or quarterly statements of earnings.